Our Fresh Flowers Guarantee & Customer Satisfaction Policy
Returns, Refunds & Complaints
At Flower Delivery Yeading, customer satisfaction is at the heart of our local service. As a trusted Yeading florist, we are committed to delivering beautifully arranged, fresh flowers to households and businesses throughout the area. We stand by every bouquet, wreath, and floral display with our Fresh Flowers Guarantee—a promise of quality, freshness, and attentive service.
Fresh Flowers Guarantee
Every flower arrangement dispatched by our team is hand-selected and designed to impress, ensuring your gift or décor looks its best. Our Fresh Flowers Guarantee covers the following:
- Freshness Window: Our flowers are guaranteed to remain fresh for at least five days from the day of delivery, provided care instructions are followed.
- Handcrafted Quality: All bouquets are crafted fresh on the day of dispatch using premium stems sourced from trusted growers.
Damaged-on-Arrival Policy
While we take every precaution to protect your floral order during transit, on rare occasions, damage can occur. If your flowers arrive damaged or wilted, please notify us on the same day of delivery. To assist our team, a photograph of the damaged product may be requested for quick assessment. Once verified, we will promptly arrange a suitable solution.
Refunds & Replacement Options
Customer happiness is our utmost priority. If your flowers do not arrive in the fresh, vibrant condition you expect, or if they are significantly different from their description, you have the following options:
- Replacement: We can dispatch a replacement bouquet, matching or exceeding your original order in quality and style, at no extra cost.
- Refund: You can request a full or partial refund, depending on the issue and order circumstances. Our customer service team will process approved refunds as quickly as possible using your original payment method.
We kindly ask for details and any supporting photos within 24 hours of delivery to ensure a swift resolution. Please retain all original items until the complaint is resolved, as we may need additional information to improve our service standards.
How to Make a Complaint
If you are not fully satisfied with your flower delivery experience, please let us know. Our local team is dedicated to making things right. To register a complaint:
- Contact us with your order details and an explanation of the issue.
- Include any relevant photographs or supporting information so we can fully understand your concerns.
- Our customer service staff will acknowledge your complaint and aim to respond with a resolution within 48 hours.
Your Trusted Local Florist in Yeading
Flower Delivery Yeading is proud to serve the local community, bringing fresh blooms to homes and businesses nearby. We understand the importance of reliability and personalised service, and we are here to support you at every step, from ordering to aftercare. Your trust means everything to us, and we will always strive to exceed expectations with every delivery.
Thank you for choosing Flower Delivery Yeading. We value your feedback and look forward to delighting you with our flowers and service for years to come.
