Online Flower Delivery Yeading: Customer Terms & Conditions

Welcome to Our Flower Delivery Yeading Terms & Conditions

These Terms & Conditions govern your use of our online flower delivery Yeading service, including ordering, payments, delivery, and cancellations. By placing an order through our website, you agree to be bound by these terms. These terms apply to customers across Yeading and surrounding areas. Please read them carefully before making a purchase.

1. About Our Service

We provide a convenient online platform for customers in Yeading and neighbouring areas to order premium quality flowers for delivery. Our service allows you to browse selections, customise your bouquet, and schedule a delivery at your convenience.

2. Placing an Order

To purchase flowers for delivery in Yeading, please follow the steps below:

• Select your desired bouquet or arrangement from the range available on our website.
• Customise your selection where options are provided, such as bouquet size or accompanying gifts.
• Add the product(s) to your shopping basket and proceed to checkout.
• Enter accurate recipient and delivery information to ensure timely completion of your order.
• Review your order summary and accept these Terms & Conditions before proceeding to payment.
• Confirm your order by making payment through our secure online system.

On successful completion, you will receive an email confirmation detailing your order and transaction. Please retain this document as proof of purchase.

3. Payment Terms

We accept a range of secure online payment methods, including major credit and debit cards. Full payment is required at the point of ordering. Please ensure that your billing details are correct and funds are available. Orders will not be processed until full payment is received.

If a payment is refused or declined by your payment provider, we cannot hold the order or reserve the flowers. We reserve the right to refuse or cancel an order if we suspect fraudulent activity or breach of these Terms & Conditions.

4. Pricing and Availability

All prices displayed on our website are in British Pounds Sterling (£) and include applicable VAT unless otherwise stated. While we endeavour to maintain accurate and up-to-date pricing, occasional errors may occur. If we discover an error in the price of items ordered, we will inform you as soon as possible. You will have the option to reconfirm the order at the correct price or cancel it for a full refund.

Our flower arrangements are subject to availability. Substitutions may occasionally be necessary due to seasonal variations or supply limitations. If a substitution is necessary, we will ensure that the replacement is of equal or higher value and maintains the look and feel of the bouquet selected.

5. Delivery Policy

Our flower delivery service covers Yeading and surrounding local areas. We aim to deliver orders on the specified date and within the delivery slot chosen during checkout. Please note:

• Deliveries are subject to factors outside our control, such as severe weather or traffic disruptions.
• If the recipient is not present at the time of delivery, we may leave the flowers with a neighbour or in a safe place, or attempt to redeliver as appropriate.
• It is your responsibility to ensure the delivery address and recipient details are accurate. We do not accept liability for non-delivery due to incorrect or incomplete information.

We reserve the right to contact you or the recipient for clarification or to arrange an alternative delivery date or location if required.

6. Order Amendments and Cancellations

If you need to amend or cancel your flower delivery Yeading order, please notify us as soon as possible:

• Amendments and cancellations can only be considered if we receive your request at least 24 hours before the scheduled dispatch or delivery time.
• Once the order has entered the preparation or dispatch stage, amendments or cancellations may not be possible.
• To amend or cancel your order, please use the contact form provided on our website.

If your cancellation request is accepted, we will process a full refund to the original payment method within 7 working days.

Orders cancelled less than 24 hours before dispatch or delivery may still incur full or partial charges. We reserve the right to deduct costs already incurred in the preparation or dispatch of your order.

7. Returns & Refunds

We take pride in the quality of our flowers and service. If you are not satisfied with your order (e.g., if the flowers arrive damaged or not as described), please notify us within 24 hours of delivery. Where appropriate, we may require photographic evidence to support your claim. If we find your complaint to be justified, we will offer a replacement or refund at our discretion.

As fresh flowers are perishable and made to order, we are generally unable to accept returns due to a change of mind.

8. Customer Obligations

By using our online flower delivery Yeading service, you agree to:

• Provide accurate and complete order, delivery, and payment information.
• Use the service for lawful personal use and not for commercial resale unless by prior arrangement.
• Ensure that the recipient is willing and able to accept delivery of fresh flowers.

9. Liability and Limitations

We will take reasonable care to deliver your flowers in excellent condition and as described. However, our liability to you is limited as follows:

• We are not responsible for delays or non-performance resulting from factors outside our reasonable control ("force majeure"), including but not limited to adverse weather, pandemic, or transport disruption.
• We do not accept responsibility for damage or loss after delivery, including where the flowers have been left in a safe place as instructed.
• To the fullest extent permitted by law, our liability for any direct or indirect loss is limited to the value of the order in question.

Nothing in these terms shall limit our liability for fraud, personal injury, or death caused by our negligence, or any other liability that cannot be excluded or limited by law.

10. Events Outside Our Control

We shall not be liable for any failure to perform, or delay in performance, caused by events outside our reasonable control, including but not limited to natural disasters, failure of telecommunications networks, or supplier failure.

11. Intellectual Property and Content

All content on our website, including images, logos, text, and product descriptions, is the property of our business or our licensors. You may not copy, reproduce, download, or use any part of our site for commercial purposes without prior written permission.

We make every effort to ensure that the images and descriptions on the website accurately reflect the product delivered. However, as flowers are natural products, variations in colour and appearance may occur.

12. Data Protection and Privacy

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and relevant national law. We only collect and process personal information necessary for fulfilling your order and providing our service. For more information, please refer to our Privacy Policy located on our website.

13. Governing Law and Jurisdiction

These Terms & Conditions and any purchase or dispute arising in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments to These Terms

We reserve the right to update or amend these Terms & Conditions at any time, at our discretion. Any changes will be effective upon publication on our website. It is your responsibility to review the terms prior to each order. The terms in place at the time of ordering will apply to your transaction.

15. Severability

If any part of these Terms & Conditions is determined to be invalid or unenforceable by a court of law or other competent authority, such part will be severed and the remaining provisions will remain in full effect.

16. Entire Agreement

These Terms & Conditions constitute the complete agreement between you and us regarding the use of our online flower delivery Yeading service. No other communications or prior agreements shall have any effect, unless explicitly incorporated in writing.

17. Customer Support

We are dedicated to providing excellent customer support and will endeavour to resolve any queries or issues you may have promptly and fairly. Please use the contact section of our website for all enquiries or support requests.

18. Applicability of Terms

These Terms & Conditions are applicable to all customers making use of our flower delivery Yeading service, both in the Yeading area and in surrounding localities that we serve.

Thank you for choosing our online flower delivery Yeading service. We look forward to providing beautiful, memorable floral arrangements, delivered with care and professionalism.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Yeading, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Yeading.

For assistance with orders, returns or account queries, please fill out the Contact Us form.